By John O. Long
ITIL® model three At a Glance takes a graphical method of consolidating the knowledge of ITIL® quantity three. ITIL® is an internationally-recognized set of top practices for offering IT carrier administration. IT corporations around the globe are imposing ITIL® as a motor vehicle for making improvements to IT carrier caliber and enhance go back on funding for IT prone.
The table reference’s special graphical technique will take differently complicated textual descriptions and make the knowledge available in a sequence of constant, easy diagrams. ITIL® model three At a Glance might be of curiosity to businesses seeking to teach their staffs in a constant and not pricey approach. extra, this booklet is perfect for a person fascinated with making plans consulting, imposing, or checking out an ITIL® model three implementation.
Each bankruptcy in ITIL® model three at a Glance summarizes one of many ITIL® v3 books within the following constant structure:
- short Description of the Stage
- evaluation Diagram of the Stage
- Key recommendations of the Stage
- Practices or Processes
- Roles
- procedure Purpose
-Overview Diagram
-Key Concepts
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Extra info for Itil® Version 3 at a Glance: Information Quick Reference
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1007/978-0-387-77393-3_4, © Springer Science+Business Media, LLC 2008 ITIL® v3 At a Glance 32 Overview Diagram Transition Planning and Support Enabling Processes Change Management Release and Deployment Management Service Validation and Testing Evaluation Informational Processes Service Asset and Configuration Management Knowledge Management Configuration Management Asset Management Key Rectangle with thick border - Process Rectangle with thin border – Practice A number of enabling and informational processes support the transition of a service into operational status ITIL® v3 At a Glance 33 Service Transition Key Concepts Stakeholder – Any party that has an interest in a service, configuration item, or other IT asset that may be subject to change.
This includes collection as well as disposal. Design – The definition of an IT service based on collecting requirements, designing the service, and identification/ implementation of a service to meet those requirements. Requirements Engineering – The discipline of collecting, organizing, and prioritizing requirements for a CI or service to be designed. Service Portfolio Management - Managing the list of planned, existing, and retired services. Additional Service Design Roles IT Designer/Architect – Designs needed IT technology and coordinates those designs within the IT organization IT Planner – Creates IT plans and coordinates them with other IT plans Process Owner – Ensures process is being performed as documented Service Design Manager – Ensures services are created as designed Service Transition Brief Description The service transition stage readies a new or changed service for operation.
Overview Diagram Triggers New or changed Review of Requests Recategorization of business designs and from other suppliers and/or needs, services strategies processes contracts New or New or changed Requirements changed IT SLAs, OLAs, Periodic for new strategies and or UCs activities contracts plans New or changed governance guidelines Inputs Business strategy and plans Supplier and contracts strategy Strategies and plans of suppliers Supplier agreements and contracts Supplier performance data IT strategy and plans Supplier performance issues Financial costs and information Information about services Configuration Management System Activities Evaluate suppliers and contracts Establish suppliers and contracts Renew or terminate contracts IT Service Continuity Mgt Supplier Management Roles Maintain SCD Supplier Manager Evaluate supplier/ contr performance Outputs Supplier and Contracts Database Supplier performance reports Supplier review results Supplier Service Impr Plans Supplier performance survey data Service Level Mgt Information Security Mgt Service Portfolio Mgt Primary interfaces Financial Mgt ITIL® v3 At a Glance 29 Key Concepts Invitation to Tender (ITT) – A document similar to the Statement of Requirements.