By Michael Fazio, Michael Malice
Manhattan City’s best concierge offers up a keyhole view into the luxe inn rooms, deepest eating and dressing rooms of the ridiculous, wealthy and important Michael Fazio is the last word behind-the-scenes aid guy. wish orchestra tickets to the Broadway musical that simply received the Tony? name Fazio. How approximately an improve to first-class on an overbooked in a single day flight to Tokyo? name Fazio. Or a roomful of unpolluted hydrangeas—in iciness? That’s correct. name Fazio. From his early commence because the harried and ignored own assistant to a regular L.A. casting agent, Fazio took what he discovered there and moved into concierge paintings at ny City’s Intercontinental lodge, the place he was once finally in a position to parlay his prone right into a huge and profitable enterprise of his personal. In Concierge personal, Fazio unearths the behind-thescenes insanity that is going into getting the wealthy and recognized what they wish, and stocks a few nice insider wisdom on the right way to get entry to the not possible with out making the concierge, waiters and different provider humans loopy. some of Fazio’s guidance comprise: • while and what kind of to palm in suggestions • the best way to get a seat or price tag to the most popular factor on the town • how one can stay away from being categorised a rube the minute you stroll during the door • how one can turn into your favourite shop or restaurant’s so much cherished patron • and masses extra
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Additional resources for Concierge Confidential
Example text
I brought along Daria, our VP of client services. She’d been in the concierge business even longer than I had. The doorman pointed us to Crystal’s office, and we sat down and waited for her. The room itself, like most back-of-the-house office spaces, was pretty industrial and not at all elegant. I slowly looked around at the mess that was everywhere. Peeking out from under her desk was a pair of really expensive shoes. The combination of those two things should have warned me about what was coming, but I wanted to give her the benefit of the doubt.
Fifteen minutes later, Crystal arrived in a complete flurry. She had on a short little jacket, a pair of really slim pencil pants, and some cute ballet flats—and everything was clearly designer. Her gigantic Marc Jacobs bag could have served as a suitcase. There wasn’t even a hello. ” she said, in a jittery voice. “I don’t know if I’m a very good trainer. Okay, let me tell you about the residents here first. Mrs. Armstrong. She’s just really, really nice, but her son’s kinda weird. Like, don’t look at him.
The combination of those two things should have warned me about what was coming, but I wanted to give her the benefit of the doubt. Fifteen minutes later, Crystal arrived in a complete flurry. She had on a short little jacket, a pair of really slim pencil pants, and some cute ballet flats—and everything was clearly designer. Her gigantic Marc Jacobs bag could have served as a suitcase. There wasn’t even a hello. ” she said, in a jittery voice. “I don’t know if I’m a very good trainer. Okay, let me tell you about the residents here first.