By Joyce Lishman (auth.)
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Sample text
Translation A final but crucial block to verbal communication is in the use of language. Client and worker may not share a common language and an interpreter may be required. While a family member, friend or neighbour may be willing there are potential dangers in using an unofficial interpreter. Shackman (1985) lists some including: • inaccurate translation, bias or distortion; 32 Communication in Social Work • lack of confidentiality; • failure of the unofficial interpreter to understand the role of interpreter.
G. hugging to 'comfort' and thereby stop a client's extreme distress also protects us from having to share it. Touch may be interpreted sexually: for example, for a child or woman who has been sexually abused, touch may symbolise and reawaken the abuse of power and violation of boundaries. 257). Kinesics includes the use of eye contact, facial expression, movements and gestures. Eye contact or gaze appears to have an important function in regulating conversation. For example, in a conversation one participant looks at the other more when he or she is listening than when speaking.
Take time at the end to review the interview with the interpreter. Working with an interpreter, therefore, requires additional communication skills including clarity and simplicity of language and sensitivity to non-verbal communication. It also requires time, concentration, patience and a readiness to slow down the pace of the interview. Kinds of Communication 33 Even if client and worker speak English they may not share the same verbal form. D' Ardenne and Mahtani (1989) point out that 'Englishspeaking counsellors expect their clients to share their manner of speech.